Introduction
At Pure Water Solution, we respect your privacy and are committed to protecting the personal information you provide when using our website, services and enquiry facilities.
Pure Water Solution provides water purifier-related services, including RO installation, repair, maintenance, filter replacement, AMC and other related services.
This Privacy Policy explains what information we collect, how we use it, when we may share it and the choices available to you.
Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal Information
- Name
- Mobile number
- Email address
- Address or service location
- Enquiry or product/service details
- Water purifier brand or model, if provided
- Description of the problem or service required
- Any other information voluntarily provided by you
Information Provided Through Communication
If you contact us through phone, WhatsApp, email or other communication channels, we may receive and retain the information you provide during that communication.
We only request information that is reasonably necessary to respond to your enquiry or provide the requested service.
How We Use Your Information
We may use the information collected from you for the following purposes:
- To respond to your enquiries.
- To provide quotations for products or services.
- To process service requests and orders.
- To schedule installation, repair and maintenance visits.
- To provide customer support.
- To communicate with you regarding your requested service.
- To confirm or update service appointments.
- To maintain records of customer interactions.
- To improve our website and services.
- To comply with applicable legal requirements.
Data Security
We take reasonable steps to protect the personal information provided to us from unauthorized access, misuse, alteration, disclosure or destruction.
We may use appropriate technical and organizational safeguards depending on the nature of the information and how it is collected and stored.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The nature of the service provided.
- The purpose for which the information was collected.
- Customer support requirements.
- Business and accounting requirements.
- Legal or regulatory obligations.
- The resolution of disputes or claims.
When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.
Your Privacy and Data Rights
Depending on applicable law, you may have certain rights regarding your personal information.
You may contact us to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Ask questions about how your information is being used.
- Withdraw consent where processing is based on consent, subject to applicable limitations.
- Raise a concern regarding the handling of your personal information.
We may need to verify your identity before processing certain requests.
Third-Party Services
Our website or services may use third-party services to provide specific functionality.
These may include, where applicable:
- WhatsApp for customer communication and service enquiries.
- Google Maps or other mapping services, if used on the website.
- Website hosting and technical service providers.
- Other third-party tools required to operate or improve our website and services.
Third-party services may collect or process information according to their own privacy policies and terms.
Contact Information
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you can contact us.
Pure Water Solution
Phone: +91 8806812274
Email: gangapurebaswaraj5@gmail.com
Address:
Pure Water Solutions,
Sr. No. 176, First Floor, Flat No. 101,
Siddhivinayak Apartment, Venu Nagar,
Wakad, Pimpri-Chinchwad,
Maharashtra – 411057, India.
Website: www.purewatersol.in
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices.
When we make changes, we will publish the updated Privacy Policy on this page and update the Effective Date shown at the beginning of the policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.